What currency are the prices displayed in?
All prices on our website are listed in GBP (British Pounds).
I just placed an order — when will it ship?
We do our best to process and ship orders as quickly as possible.
Please allow 4–7 business days for production before your order is dispatched.
Average shipping time is 15–21 days depending on your location.
Tracking numbers will be provided within 3–5 days after your order has been shipped.
If you haven’t received a tracking number after 7 business days, feel free to contact us at info@rosemere-avenue.com.
Can I return my order if I'm not satisfied? What if there’s a problem?
Yes, we offer a 100% money-back guarantee for items that are defective or damaged.
You have 30 days from the delivery date to return the item for a full refund.
Please note:
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Returns must be shipped at your own expense.
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Include your name and order number in the return package.
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Once we receive the returned item, we’ll issue a full refund to your original payment method.
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If your order is still in transit, you must wait for it to arrive before initiating a return.
Can I cancel my order?
Yes! You may cancel your order without any penalty as long as it hasn't been shipped.
If the item has already been dispatched, please use our return process once you receive the order to obtain a full refund.
I entered the wrong shipping address — what should I do?
If you’ve entered an incorrect address, please reply to your order confirmation email immediately or email us at info@rosemere-avenue.com.
We can update your address within 24 hours of your order being placed.
Unfortunately, if 24 hours have passed, we cannot guarantee any changes and no refunds will be issued for incorrect address submissions.
How long does shipping take?
Shipping times vary as we fulfill orders from multiple warehouses worldwide.
The average delivery time is 15–25 business days, depending on your location.
Need help with something else?
If your question wasn’t answered above, please don’t hesitate to reach out to us at info@rosemere-avenue.com.
To receive a faster response, kindly include your order number and clearly describe the issue.
We're happy to assist in any way we can!